CompTIA-certified software support specialist with over six years of experience in SaaS support, product training, and technical writing for B2B and B2C. Analytical and strategic approach to successful client support, with high levels of product knowledge and customer satisfaction. Executes individually and in fast-paced team environments, providing creative and effective solutions.
Confident communicator who engages well with audiences of varying technical aptitudes. Continuously seeks more effective systems for problem resolution, training, and reporting.
• Trend Analysis • Technical Training • Customer Engagement • Effective Writing Style
• Mobile Support Skills • Desktop OS Troubleshooting • Systems Improvement
• Empathetic Communication • Creative Problem Solving • Analytical Mindset
Tech Trade Show Brochure
Mobile Tech Web Copy
App Twitter Home
LED Lighting Catalog
